13758867 Case opened
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On average, the application and the answer to it will be within three working days


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Before you submit this ticket, please review the articles here Only if you couldn’t find the answer to your question, submit the new one.

Frequently asked questions (FAQ)

What is Dropland.net?

It is the website,where you can open cases and receive accidental skins, the same as you would make it in CS: GO.

How does it work?

Add money for the account by means of the debit card, the credit card, skrill, the card paysafe, PayPal. 

Select the case,which was pleasant to you and open it. Select the won skin and send it to the account steam! 

Why I should open on Dropland.net?

You have an opportunity to win a good subject. 

Opening of cases on Dropland.net is much cheaper, than to open cases in CS: GO. 

Also you can follow our news in facebook. 

How to open a case?

1. Log in the account through Steam. 

2. Pass into a profile on the site. 

3. Add and save Trade Url Steam. 

4. Press the button top up the balance. 

5. By means of G2A Pay top up your balance a convenient payment method. 

6. Select a case, which was pleasant to you, click it and click "Open a Case". 

Our algorithm randomly will select thing for you and you will see it at yourself in inventory on our site.

Where can I find the trade URL Steam?

First, you need to have the correct settings of a profile on your account Steam. 

Pass into the Steam profile and press “the Edit a Profile “ button on the right side. 

Then click "My settings of confidentiality" on the right side. 

In the section "Status of a Profile" and "inventory" select "available to viewing by any user in worldwide network". 

Then click "Save Changes" in the lower part of the page. 

After that open the page of sales propositions steam: https://steamcommunity.com/id/me/tradeoffers/privacy#trade_offer_access_ur you will find URL of your sales propositions Steam in the subsection "third-party websites". 

please, pay attention: 

Every time, when you create new trade URL, your old will be useless. Please, do not forget to update it on our website,when you change it. 

In more detail about sales propositions read in this article steam: https://support.steampowered.com/kb_article.php?ref=2178-QGJV-0708 you will find URL of your sales propositions Steam in the subsection "third-party websites". 

How can I get skins which I won?

1. Pass into a profile on our website. 

2. Select a skin which you want to display. 

3. Click "Send". 

4. Wait for the sentence of exchange on your account Steam. 

After clicking of the “Send “ button the window appeared ,that the skin is not available to an output. 

Do not worry,with your skin everything is all right, just at the moment it is in blocking at our bot. 

You can wait and bring him later, or can sell and play further on our website, or exchange it for another 

available subject of the same price or to withdraw money for Bitcoin or Bitskins.

Can you give me free money?

Pass to the page of a profile, for execution of some tasks you earn a reward. 

How to use a daily bonus?

To use a daily bonus you should go to the Daily Free tab, to execute one or the other conditions: 
1. Add to the nickname Dropland.net in your Steam the account 
2. Or to refill balance on the website for $1

I didn't received any trade offers after i pressed on withdraw button. What should i do?

It usually happens when you cannot receive trade offers. You can check it by sending a trade offer to a friend. There are a few different reasons why you may be unable to trade items. The reason is typically shown when you try to initiate a trade with a steam user.
Steam Guard Not Enabled
Valve require Steam Guard (via email or mobile authenticator) to be enabled for 15 days to help protect your items and Steam Wallet funds from being misused by someone who may have illicitly obtained your password. If you have not had Steam Guard enabled for 15 days, you will be unable to trade items with steam users. Accounts that currently have Steam Guard disabled will be unable to trade.
Recent Password Reset
If you forget your password and need to reset it (note: this is different than changing your password), you will be restricted from trading and the Community Market for 7 days. If your account has not had any activity for more than two months, these restrictions will apply for 30 days.
Newly Authorized Device
If you are logging onto Steam from a device that has not been previously authorized by Steam Guard (log in confirmed via email), you will not be able to trade from this device for 7 days. Any other devices that have already been authorized for at least 7 days will still be able to trade items with Steam users.
If a VAC Ban, cooldown or overwatch ban has been registered on your account, you will no longer have access to the CS:GO store, or be able to make trades for CS:GO items.
Steam inventory is 'Private'
To be able trade items with steam users - your steam inventory privacy setting should be set to 'Public'. You can change it by editing your steam profile settings. 
Here is the Steam 'Trading and Market Restrictions' article about it: https://support.steampowered.com/kb_article.php?ref=1047-edfm-2932 
If you do able to trade items with steam users and you didn’t received a trade offer after pressing on 'WITHDRAW' 
button - please create ticket in support tab. 
Please don’t forget to provide information about your issue, a screenshot and a full description.

I have filled up balance via G2A Pay but money didn't come. What to do?

Your payment may be delayed for 5-30 minutes. Don't panic, its a usual thing for online wordwide transactions. If your account was not refiled within an hour, please navigate to support tab on the site navigation and create ticket with following information:
Transaction ID: Your transaction code
Payment transaction ID: Your payment digital code
That information can be found at payment confirmation email. Open an a receipt email from G2A, and copy url of 'rate this transaction' button. It contains a Payment Transaction ID unique number.

My skins are sold automatically, why?

If you do not withdraw the item within 24 hours, it will be sold and returned to your balance

I have youtube or twitch channel. How can I be sponsored?

If you are active youtube video maker (at least 5,000 views per video) or a twitch streamer (at least stable 150 live viewers) just navigate to support tab and create ticket mark as “Youtube or Twitch Sponsorship”, or send mail to partner@dropland.net
Please use your business email address for that. 
Don't forget to include your channel URL and demographic information.

I got an error during payment process, how can i fix it?

If you received an error directly from system during the checkout process, 
the issue is with the bank account you are trying to use. 
If the message originated from the G2A checkout page, the issue is that our checkout system is not able to 
start the checkout with this method - in this case we always advise checking all the details 
of the payment method you have provided and trying to do the checkout using Incognito mode or 
deleting the cookies from your browser. Alternatively you can also check some other payment method, 
for example Paysafecard, to make sure that the issue is only with this one payment source.

If you still cannot use a G2A Pay system - please open a ticket on a G2A Support hub about that: https://supporthub.g2a.com

I bought a Wallet Gift Card on G2A, how do I deposit money?

If you bought a code to replenish the balance, you need to click the top up balance, go to the G2A Code tab - enter the code and activate,
after that, you will be instantly deposited money.

What is the coliseum?

Coliseum is a multi-open mode where the winner gets the entire drop.

The winner is the one whose total drop is greater.

The winner gets all the skins including the loser's skins, the loser is left with nothing.

The balance has been replenished